Privacy Policy
pk58 Online Gaming Platform

pk58 ("we", "us", "our") is committed to protecting the privacy of all individuals who use the pk58 online gaming platform (the "Platform"), accessible at pk58.bet. This Privacy Policy sets out in clear and honest terms what personal data we collect from you, how we use it, how we protect it, and the choices you have regarding your information.

This Policy applies to all users of the pk58 Platform, including registered Members and visitors who browse the Platform without registering. By accessing or using the pk58 Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein.

This Privacy Policy forms part of the broader agreement between you and pk58 and should be read alongside our Terms & Conditions and Responsible Gaming Policy. Where there is any conflict between this Policy and our Terms & Conditions on matters of data handling, this Privacy Policy shall prevail.

For the purposes of this Privacy Policy, pk58 acts as the data controller — meaning pk58 determines the purposes and means by which your personal data is processed. All decisions about what data is collected, how it is used, and how long it is retained are made by pk58 in accordance with its legal and regulatory obligations under its international gaming licence.

Where pk58 engages third-party service providers to process data on its behalf — such as payment processors or identity verification providers — those providers act as data processors under instructions from pk58. pk58 remains responsible for ensuring that all such processors handle your data in a manner consistent with this Privacy Policy.

If you wish to contact pk58 regarding any data protection matter, please refer to the contact details provided in Section 16 of this Policy.

pk58 collects the following categories of personal data from Members and Platform users:

pk58 does not collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not collect data relating to race, religion, political opinions, biometric data (other than facial photographs on ID documents as part of KYC), or health information.

pk58 collects your personal data through the following means:

• Direct submission — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile information, you provide data directly to pk58.
• Automated collection — when you use the Platform, pk58's systems automatically collect technical data such as your IP address, device identifiers, browser type, and session activity via server logs and first-party cookies.
• Payment providers — when you complete a transaction via EasyPaisa, JazzCash, HBL, UBL, or Meezan Bank, those providers share transaction confirmation data with pk58 to facilitate the processing of your deposit or withdrawal.
• Identity verification providers — where pk58 uses third-party KYC providers to verify your identity documents, those providers may return verification results and associated data to pk58.
• Fraud prevention systems — pk58's anti-fraud systems collect and analyse behavioural and technical signals automatically during Platform use to detect suspicious activity.

pk58 uses the personal data it collects for the following specific purposes:

• Account management — to create, maintain, and administer your pk58 Member account, including processing your registration and managing your profile.
• Identity and age verification — to confirm that you are at least 21 years of age and that the identity information you have provided is accurate, in compliance with our licensing obligations.
• Transaction processing — to process your PKR deposits and withdrawals via EasyPaisa, JazzCash, HBL, UBL, and Meezan Bank, and to maintain accurate financial records associated with your account.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Responsible gaming — to monitor account activity for signs of problem gambling, to apply self-exclusion measures where requested, and to enforce deposit limits and cooling-off periods as set by the Member.
• Customer support — to respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Platform communications — to send you important account notices, security alerts, transaction confirmations, and updates relating to changes to our Terms, Privacy Policy, or platform features.
• Analytics and improvement — to analyse aggregated, anonymised usage data to improve Platform performance, game selection, and the overall Member experience.
• Legal and regulatory compliance — to fulfil our obligations under applicable gaming regulations, anti-money laundering requirements, and any lawful requests from regulatory authorities.

pk58 processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing is necessary for the performance of the contract between you and pk58, including account management, transaction processing, and the provision of gaming services.
• Legal obligation — processing is required to comply with applicable laws and regulatory requirements, including KYC, AML obligations, and licensing conditions under pk58's international gaming licence.
• Legitimate interests — pk58 processes certain data on the basis of its legitimate interests, including fraud prevention, Platform security, and improving the Member experience. Where we rely on legitimate interests, we ensure those interests are balanced against and do not override your privacy rights.
• Consent — where processing is based on your consent (for example, receiving promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pk58 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is shared only in the following limited circumstances:

• Payment processors — EasyPaisa, JazzCash, HBL, UBL, and Meezan Bank receive the minimum data required to process your PKR deposits and withdrawals. Each provider operates under their own privacy policy and applicable financial regulations.
• Identity verification providers — pk58 may share identity document data with certified KYC and AML compliance partners strictly for the purpose of verifying your identity as required by our licensing obligations.
• Gaming software licensors — game providers may receive anonymised session and wagering data to facilitate game delivery and RNG certification. They do not receive your personally identifiable information unless legally required.
• Fraud prevention services — technical and behavioural data may be shared with fraud detection partners to protect the Platform and all Members from illicit activity.
• Legal and regulatory authorities — pk58 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or a valid legal process.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of pk58's business, Member data may be transferred to the acquiring entity, subject to equivalent privacy protections.

pk58 places particular importance on the security of financial data. All PKR deposits and withdrawals on pk58 are processed through regulated payment gateways — including EasyPaisa, JazzCash, HBL, UBL, and Meezan Bank — which handle payment credentials directly within their own secure environments.

pk58 does not store your full bank account numbers, EasyPaisa wallet credentials, JazzCash PINs, or other payment authentication details on its own servers. What pk58 retains is limited to transaction references, amounts, timestamps, payment method type, and status — the minimum required for financial record-keeping and regulatory compliance.

All payment data transmitted between your device and pk58's payment processors is protected by SSL/TLS encryption. pk58 strongly recommends that Members only access their pk58 account on trusted personal devices and over secure internet connections when performing financial transactions.

pk58 uses first-party cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function correctly, including maintaining your login session, storing your language preferences, and ensuring Platform security. These cannot be disabled without affecting Platform functionality.
• Analytics cookies — used to collect anonymised, aggregated data on how Members use the Platform, which pages are visited most frequently, and how navigation flows work. This data is used solely to improve the Platform experience.
• Security cookies — used to detect and prevent fraudulent account access, bot activity, and other security threats. These are essential and cannot be disabled.

pk58 does not use third-party advertising cookies or tracking pixels. No data collected through cookies on pk58 is shared with advertising networks or social media platforms.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform. Your continued use of the pk58 Platform constitutes consent to the use of cookies as described in this Policy.

pk58 retains your personal data for the following periods:

• Active accounts — personal data is retained for the full duration your pk58 account remains active. You may request account closure at any time by contacting pk58 support.
• Closed accounts — following account closure, pk58 retains identity, financial, and transaction data for a minimum period as required by our gaming licence and applicable anti-money laundering regulations. This retention period is typically a minimum of five (5) years from the date of account closure.
• Support and communications data — live chat transcripts and email correspondence are retained for up to three (3) years for quality assurance, dispute resolution, and legal purposes.
• Technical and usage data — anonymised or aggregated analytics data may be retained indefinitely as it no longer constitutes personal data once de-identified.

Upon expiry of the applicable retention period, pk58 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

pk58 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and pk58 servers.
• Encryption of sensitive data at rest, including identity document files and financial records.
• Access controls limiting which pk58 staff can access personal data, on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options available to all Members to secure account access.
• Monitoring systems to detect and respond to anomalous access patterns and potential security incidents in real time.

Despite these measures, no internet-based platform can guarantee absolute security. pk58 will notify affected Members and, where required, relevant regulatory authorities in the event of a data breach that poses a risk to your rights and interests. You are also responsible for maintaining the security of your own pk58 account credentials.

As a Member of pk58, you have the following rights regarding the personal data we hold about you. These rights may be subject to certain conditions and limitations under applicable law:

• Right of access — you have the right to request a copy of the personal data pk58 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure — subject to our legal retention obligations, you have the right to request deletion of your personal data. We will honour such requests where there is no overriding legal or regulatory basis for continued retention.
• Right to data portability — you have the right to request that pk58 provides your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to restrict processing — in certain circumstances, you have the right to request that pk58 restricts the processing of your personal data, for example while a complaint or correction request is being investigated.
• Right to object — where processing is based on pk58's legitimate interests, you have the right to object to that processing. pk58 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact pk58 support via live chat or email. We will acknowledge your request within a reasonable period and respond fully within the timeframe required by applicable law. Please note that identity verification will be required before any request is processed.

The pk58 Platform is strictly for adults aged 21 years and above. pk58 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at the point of registration, and pk58 reserves the right to conduct additional age checks at any point during a Member's lifecycle on the Platform.

If pk58 discovers that personal data has been collected from an individual under the age of 21, the associated account will be immediately closed, all funds will be handled in accordance with our Terms & Conditions and applicable regulations, and the data will be deleted as soon as legally permissible.

pk58 operates under an international gaming licence and, as such, some of the data processing activities described in this Policy may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, pk58 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy.

Safeguards for international transfers may include contractual data protection agreements with recipients, reliance on adequacy decisions where applicable, and adherence to the data protection standards required by pk58's gaming licence. pk58 only transfers data internationally where there is a legitimate operational necessity to do so.

pk58 reserves the right to update this Privacy Policy at any time. The most current version will always be published on this page, with the effective date updated accordingly. We recommend that Members review this Policy periodically to stay informed of any changes in how pk58 handles personal data.

Where changes are material — meaning they significantly affect your privacy rights or how your data is used — pk58 will provide notice via the Platform's notification system or by email to the address registered on your account, with reasonable advance notice before the changes take effect.

Your continued use of the pk58 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you should cease using the Platform and contact pk58 support to discuss account closure options.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk58 handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly on the pk58 Platform — average response time under 5 minutes.
• Email: [email protected] (plain text — not a clickable link). Email responses within 24 hours.

When submitting a data-related request, please clearly state the nature of your request (access, rectification, erasure, etc.) and include sufficient information to allow us to verify your identity. pk58 is committed to handling all privacy requests with care and professionalism, and to responding within the timeframes required by applicable law.